Partner Help Center

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📢 How to Set Up and Manage Your Payment Account on MSN Partner Hub
Setting Up Your Payment Account Refer to the "Set Up Payment Account" section in the Getting Started guide. MSN Partner Hub uses Stripe to process payments. 2️⃣ Changing Your Payment Account Go to the "Payment Account" page in MSN Partner Hub. Click "Manage" on your current account. You'll be redirected to Stripe to update…
Introducing Feed Validation for Enhanced Security and Efficiency
Strengthen your feed creation process with Feed Validation We're excited to announce the launch of Feed Validation, a powerful tool designed to enhance the security and efficiency of your feed creation process in MSPH. Why is Feed Validation essential? Ensures data integrity: Validates your feed data to prevent errors and…
Introducing: New Earnings Report on MSPH
Discover a new era of financial insights We're thrilled to introduce our enhanced Earnings Report, designed to empower you with deeper insights into your financial performance. Key Benefits: Intuitive design: A streamlined, single-page layout for effortless navigation. Expanded metrics: Access a broader range of key…

Are you receiving webinar invites?
Hi all, we've heard that some of our partners did not receive webinar invites for the Slideshow Best Practices - Session 1 & 2. Please leave us a comment in case you've still not received the invites. We will raise the issue with the concerned team and ensure invites are shared asap! Thanks!
Need help with brand profile review
Hi all, I need some help with the brand profile review. I couldn't get my brand approved, despite it being the brand that was initially accepted into the program. I've carefully studied the guidelines and struggled to find any violation or misalignment. I've tried getting help from the support; I was trying to get at least…
Issue with onboarding
It has been weeks and I have not been able to get started because I am stuck in onboarding. I am unable to receive help through email support to fix any issues that may be on my end. I am only getting canned answers. I think it's because I signed up as an organization and I am unable to change anything. I hope to fix the…
Are there Office Hours Thurs Nov 30, 2023?
If so, how is it accessed? Thanks.
Tables Not Coming Through When Published Through WordPress
I was trying to find literature on WordPress content being ingested via the WordPress MSN plugin/API. I've noticed Tables we generate in WordPress do not translate over after ingestion at all. So content relying on a table for comparisons or for details in a more organized fashion don't read or look as they are intended.…

Are you receiving webinar invites?
Hi all, we've heard that some of our partners did not receive webinar invites for the Slideshow Best Practices - Session 1 & 2. Please leave us a comment in case you've still not received the invites. We will raise the issue with the concerned team and ensure invites are shared asap! Thanks!

Need help with brand profile review
Hi all, I need some help with the brand profile review. I couldn't get my brand approved, despite it being the brand that was initially accepted into the program. I've carefully studied the guidelines and struggled to find any violation or misalignment. I've tried getting help from the support; I was trying to get at least…
Issue with onboarding
It has been weeks and I have not been able to get started because I am stuck in onboarding. I am unable to receive help through email support to fix any issues that may be on my end. I am only getting canned answers. I think it's because I signed up as an organization and I am unable to change anything. I hope to fix the…
Tables Not Coming Through When Published Through WordPress
I was trying to find literature on WordPress content being ingested via the WordPress MSN plugin/API. I've noticed Tables we generate in WordPress do not translate over after ingestion at all. So content relying on a table for comparisons or for details in a more organized fashion don't read or look as they are intended.…
Are there Office Hours Thurs Nov 30, 2023?
If so, how is it accessed? Thanks.
Question About Office Hours This Thursday (08/03)
Has anyone been able to sign up? The link in the July newsletter shows there is no availability for this week or next week.

PHS Response Time
Season's Greetings If you've raised a query with Partner Hub Support (partnerhubsupport@microsoft.com), you can expect a response within five business days of raising a ticket. In case of an escalation, this could take up to eight business days. Your partnership is incredibly valuable for us, and we aim to ensure that you…

📢 How to Set Up and Manage Your Payment Account on MSN Partner Hub
Setting Up Your Payment Account Refer to the "Set Up Payment Account" section in the Getting Started guide. MSN Partner Hub uses Stripe to process payments. 2️⃣ Changing Your Payment Account Go to the "Payment Account" page in MSN Partner Hub. Click "Manage" on your current account. You'll be redirected to Stripe to update…
Introducing Feed Validation for Enhanced Security and Efficiency
Strengthen your feed creation process with Feed Validation We're excited to announce the launch of Feed Validation, a powerful tool designed to enhance the security and efficiency of your feed creation process in MSPH. Why is Feed Validation essential? Ensures data integrity: Validates your feed data to prevent errors and…
Introducing: New Earnings Report on MSPH
Discover a new era of financial insights We're thrilled to introduce our enhanced Earnings Report, designed to empower you with deeper insights into your financial performance. Key Benefits: Intuitive design: A streamlined, single-page layout for effortless navigation. Expanded metrics: Access a broader range of key…