Issue with onboarding

Dana Fridenstine

It has been weeks and I have not been able to get started because I am stuck in onboarding. I am unable to receive help through email support to fix any issues that may be on my end. I am only getting canned answers. I think it's because I signed up as an organization and I am unable to change anything. I hope to fix the issue soon and would love any help that anyone can give to get this fixed.

Tanya Mathur (HCL Technologies Corporate Services)

Hello, @Dana Fridenstine
According to PHS records, your issue regarding onboarding has been resolved. Please feel free to reach out to Partner Hub Support at partnerhubsupport@microsoft.com in case you have any other issues.

Thank you!

Kelly Lewis

I am having the same exact issue - I misunderstood and signed up under organization as well and getting canned replies back from them that do not address the issue I need help with. Can someone help me please?

Kelly Lewis

I was told that I now have to start the process all over again. Is this true? It's odd to me that this can't simply be reversed. Can anyone assist me with this?

Sharon Kinnier

I am having the same issue. I keep getting a canned response that my Brand submission doesn't meet the guidelines and yet I have followed the instructions to the T. I am lost as to what they are looking for at this point.

CommunityAdmin@Microsoft

Hello @Jacqueline Sanchez, please submit a ticket with partnerhubsupport@microsoft.com. PHS agents will help you with your issue.

Jacqueline Sanchez

https://helpcenter.microsoftstart.com/discussion/comment/1463#Comment_1463

Hi @CommunityAdmin@Microsoft . Thanks for replying. I just sent them an email. How long do you think I should wait until I follow up on the status? Thanks!

Dana Fridenstine

@Tanya Mathur (HCL TECHNOLOGIES CORPORATE SER) I was told by the partnerhub support email that because I registered as an organization that I had to reapply.

I could just have my email address changed? I asked them to help me do that weeks ago but they kept telling me it was an issue with their system and here I am now. I’m clueless. Thanks for your help.

CommunityAdmin@Microsoft

Hello @Dana Fridenstine Your MSA is permanently linked to your Microsoft Start Partner Hub contract. Your contract cannot be assigned or transferred to another MSA. Therefore, to change your email address, the only way forward is to delete the current contract and create a new account by reapplying to the program. You can read more about this here:  https://helpcenter.microsoftstart.com/kb/msphonboarding#verify-your-email

CommunityAdmin@Microsoft

Hello @Jacqueline Sanchez,
If you've raised a query with Partner Hub Support, you can expect a response within five days of raising a ticket. In case of an escalation, this could take up to eight days. Cheers!

Jacqueline Sanchez

Hi @Tanya Mathur (HCL TECHNOLOGIES CORPORATE SER) , @CommunityAdmin@Microsoft .

I need to update the address on my profile. I incorrectly put the wrong address on my profile. Unfortunately, I don't see a way to do that from my end. This issue is blocking me from moving forward with the vetting team. I shared this issue with Partner Hub Support, but I'm unsure if they are understanding my issue.

Do you have any advice on how I can update my profile address? Or anyone else I can speak to about making the correct change? Thank you.