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🔥Realtime reports now available on MSPH!
Realtime data shows unprocessed data from the previous 15 minutes. It may not always match Performance Data, which has been processed to remove bots and to aggregate certain metrics. Reports are generated from processed data, not the real-time stream. Realtime data is optimized for speed, showing data from the last 15…
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📢 Appeal feature now live on MSPH!
We are pleased to announce that we have made some improvements to the appeal function on MSPH. Under the "Content" tab, where you can view your published, under review, and unpublished content, you will now find a "Rejected" sub-tab with (…) By clicking on these dots, you will see an expanded view for: Appealable Appeal…
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Struggling with content moderation? Here's what you can do...
What should you do if an article has wrongly failed auto-publishing? Sometimes, articles may be incorrectly flagged for violating our standards due to our machine-learning moderation rules. If you believe a post has been rejected in error, you can flag it for manual review by pressing the "Appeal" button that appears on…
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Case tracking - now available on MSPH!
Opened a case with support? Now you can track every case within MSPH. MS Start brings you Case Tracking! Here's a quick guide: Simply navigate to your brand/partner account and click on 'Case tacker' on the right-side panel. Track the status of every case from your submissions and partner accounts. Search your email for…
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Exciting update: Introducing multi-brand capability for Individual accounts!
Hello partners, Individual partners now have the ability to add more than one brand to your account. This enhancement aims to provide you with more flexibility and control over your partnership, allowing you to manage multiple brands seamlessly under one account. Learn how to set up and manage new brands in the Knowledge…
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What's New - stay updated on the latest features!
Introducing the “What’s new” module: The latest addition to MSPH is the “What’s new” module. This new Module is designed to keep you informed and up to date with the latest news and feature updates with our platform. You can expect timely announcements, releases, and other important information. This ensures you stay in…
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Facing issues logging in?
Hello partners! We know how frustrating it is to lose access to Microsoft tools and accounts. If you’re facing the same issue, please raise a support ticket with partnerhubsupport@microsoft.com. If you are logging in for the first time, we suggest you go through the below help center link and follow the instructions: You…
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PHS Response Time
Season's Greetings If you've raised a query with Partner Hub Support (partnerhubsupport@microsoft.com), you can expect a response within five business days of raising a ticket. In case of an escalation, this could take up to eight business days. Your partnership is incredibly valuable for us, and we aim to ensure that you…
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Issue with onboarding
It has been weeks and I have not been able to get started because I am stuck in onboarding. I am unable to receive help through email support to fix any issues that may be on my end. I am only getting canned answers. I think it's because I signed up as an organization and I am unable to change anything. I hope to fix the…
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We're live!📢
Welcome partners…we're now live! After a brief hiatus for maintenance, this forum is officially open for business! We're all set to dive into a world of collaboration, creativity, and community spirit. Your insights make us shine! Looking forward to your questions and ideas!