How do I set up an account?
Go here to get your invite code and then follow the instructions in the Getting Started Guide. You will need to gather some information before you start, such as the logo for each brand you want to set up and the bank details for the account you want to send your ad revenue to.
Why am I having trouble logging in?
Check your browser settings
MSPH relies on other Microsoft resources for login functions. If your browser is set to block third-party cookies (this can be a common setting when using Incognito mode on Chrome), you won't be able to connect with the other resources and the login process can't complete.
Make sure that your browser is set to accept third-party cookies and try logging in again. For help on how to enable third-party cookies, consult your browser's user documentation or reach out to their support team.
Verify your login
If you're unable to sign in with your correct login, your email address might not have been added to the AAD user list by your IT support team. Contact your IT support team and ask them to add your email to the AAD user list (this article might help).
Additionally, if your IT team has enabled a different UPN ID from the AAD alternate ID, they should add the UPN to the MSPH user list as well.
How do I get paid?
Your share of the ad revenue will be automatically deposited into the account you linked during setup at the end of each activity period. Your earnings reports will now be shared 15 days after the close of each month and payments will be initiated on day 16. Click here to learn more about payments.
How do I set up a subscription promotion?
Subscription promotions are an invitation-only feature available to select partners that allow publishers to generate leads via their platform on MSN. Sites must have single-sign-on enabled and must meet other eligibility requirements to participate. Contact your business development manager if you're interested in joining the program.
How do I connect my content?
If your site is built with WordPress you can use the MSN Partner Hub Plugin to automatically publish your content to MSN. If your site is built with Wix, SquareSpace, or hosted on any platform like Substack, Patreon, or Medium that supports RSS or ATOM feeds, you can set up automatic ingestion of those feeds by following the guide here. If you don't want to connect a feed, you can also create posts manually from the Partner Hub dashboard.
Where will my content be published?
Your content will be published in the market for which you signed the contract, with the exception of Canada. Canadian partners can choose to publish their content in both the English and French markets.
What should I do if don’t see an appeal option on my rejected content?
If your content has failed moderation, you have the option to appeal it. Review the rejection details to learn how to fix the issues. If there is no appeal option but you identify the content rejection as a false positive, you can reach out to partnerhubsupport@microsoft.com for help.
What is “Evergreen” content?
MSN Partner Hub favors content that is timely and relevant. While in most cases that means new content is preferred, some brands have a few articles or other content that is “evergreen,” remaining relevant and accurate months or even years after it was initially published. This could be something like a how-to article about a process that hasn’t changed since it was written, or an explainer video giving background on something that still pops up in the news. Read about how to republish evergreen content here and check out our Community if you need advice on how to tell if a particular piece of your content is evergreen.
Can I link my socials?
Yes! You can use the description in your profile to link to your LinkedIn, Twitter, Instagram, Facebook, or anything else that fits into MSN’s Publishing Guidelines. If you would like to embed content from social media into an article on your feed, read the guide to Inline Content.
Can I attach third-party trackers?
MSN does not support third-party trackers at this time.
Can readers follow me?
Yes! While MSN is designed to serve each reader content in a customized news feed that is relevant to their unique interests, meaning that it isn’t necessary to follow someone in order to see their content, readers may choose to follow creators and brands that they like via the profile page, which will push content from that source to the top of the follower's feed.
Can readers share my content on MSN?
While anyone can share an external link to content on MSN, users of the platform follow content creators and brands, not other users, so internal sharing isn’t a feature of the platform the way it is on some social media sites. Readers discover content based on its timeliness and relevance to their unique interests. Check out our Community to learn more about discoverability.
What are the MSN community guidelines?
Information about what content and conduct is appropriate in the MSN community can be found on our Community Guidelines page.
What kind of content can I share on MSN?
MSN supports non-fiction articles, pictures, slideshows, and videos that fit the Feed Content Specifications and Publishing Guidelines. If you have questions about whether your content is supported, you can get advice on our Community or chat with the MSN Assistant.
What happens if my content isn’t approved?
Content that is flagged for technical issues will be identified on your Dashboard with information about what went wrong. You can learn more about feed specifications here and auto-publishing here.
Content that is flagged for moderation issues are automatically surfaced to a moderator for personal review and will have their status updated on your Dashboard within 24 hours. If you haven't received an update after this time, please use the MSN Assistant to raise the issue.
For advice on how to better understand what causes content to be flagged, check out our Community.
How do I appeal a content moderation decision?
Submitted posts are subject to automated review to ensure that the images and content comply with MSN's Publishing Guidelines. Occasionally this process can turn up a false positive. If you believe a post has been rejected in error, you can flag it for manual review by pressing the Appeal button that shows up on the dashboard next to rejected posts. This will open up a form where you can write a short explanation of the issue. The moderation team will either approve the post or send an update clarifying what must be edited to bring the post into compliance.
How do I appeal a profile rejection?
MSPH has an appeal process through OneVet, but to access it you'll need to make sure you're using Partner View in the MSPH dashboard.
To enable Partner View, open the drop-down menu next to your username and select All Brands.
If your account failed review, you will see a red notification banner across the top of your dashboard screen. Click See Details to go to the account review appeal page. The flagged issues with your account will be listed. Use the Upload Files button to attach any necessary documents for your appeal.
Do I retain the copyright to my content?
Yes! MSN does not own any content you post. As a creator you have the responsibility of following copyright laws such as fair use and complying with the usage rights for any content you license, but any content you create is copyrighted to you. To learn more about copyright read the Publishing Guidelines and see a list of suggested stock photo licensors here.
What kind of analytics does MSN track?
You have access to a complete analytics dashboard, which reports on data such as pageviews, unique users, shares, and more. Learn more about the analytics dashboard and its reporting functions here or ask questions on the Community.
How do I report comments?
If you see a comment that violates our community guidelines, click the three dots at the top right of the comment and select report comment. Follow the prompts to let us know what you think the issue is. Once you click submit report, our moderation will be alerted to review the comment and, if it's found to be in violation, remove it.
How do I get more help?
MSN has a full suite of articles about how to use every aspect of the platform in the Knowledge Base, and an active Community full of expert users ready to answer your questions. If you’re having a technical issue or don’t see the answer to your question anywhere, you can submit a support ticket via the Start Assistant.
